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Terms and Conditions

All orders placed with My Cookie Pie UK are subject to the Terms and Conditions set out herein:

1. Damage/Delays/Lost Packages:

All orders are quality checked at the point of dispatch.  My Cookie Pie UK cannot accept responsibility for any subsequent damage caused through transit, delivery, weather or any other aspect beyond our control.

All orders are delivered using a reputable shipping provider, any delays to this service or lost packages are out of our control and as such, we cannot take responsibility for this.  

2. Changes/Incorrect Information:

All information provided at the point of order with My Cookie Pie UK will be deemed as correct.  My Cookie Pie UK cannot take responsibility for the provision of incorrect/inaccurate information.

3. Cancellations:

Orders cannot be cancelled after dispatch.  Orders cancelled within 12hrs of the order being placed will be subject to a £5 administration fee.  Orders cancelled after 12hrs but before dispatch will be subject to a £10 administration and processing fee.

4. Complaints/Refunds:

Complaints must be put in writing by emailing within 7 days of dispatch. Customers are strongly advised to provide photographic evidence to support their complaint, where possible.  Complaints received after the 7 day period will not be considered.  You have the right to claim a refund or replacement if the goods provided by us are faulty and/or inaccurately described.

5. Feeback/Ratings/Reviews/Testimonials ('Feedback'):

My Cookie Pie UK welcomes feedback about our products and service.  Feedback must be truthful and constructive. Feedback must not contain defamatory, libelous, abusive, offensive or obscene comments or contain harmful, spamming or advertising content.  My Cookie Pie UK reserve the right to edit feedback for length and spelling, etc and use, reproduce, modify, adapt, publish, distribute and display said content.  My Cookie Pie UK reserve the right to remove feedback without notice and at their sole discretion.

6. Allergens:

All My Cookie Pie UK products are made in a kitchen that handles TREE NUTSNUTSEGGSWHEAT, SOYA, SULPHITES, SESAME, BARLEY and MILK.  Allergen and ingredient information is provided on the product page and allergen info page and it is the customer's responsibility to check this information prior to placing an order.

7. Governance/Liability:

These terms and conditions are governed according to English law. These terms and conditions do not in any way affect your statutory rights.

Except as may be implied by law, any remedies by My Cookie Pie UK shall be limited to and not exceed the price of the goods.  My Cookie Pie UK shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever. 

8. Force Majeure:

My Cookie Pie UK shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control.  This includes but is not limited to acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer systems, health pandemics, breakdown of plant or machinery or shortage or unavailability of materials from our suppliers.  In such circumstances, My Cookie Pie UK will be entitled to a reasonable extension of its obligations.

9. Changes to Terms and Conditions:

These Terms and Conditions may be altered at any time at the sole discretion of My Cookie Pie UK.



Effective 1/7/2021

This privacy policy sets out how My Cookie Pie UK uses and protects any information that you provide when you use this website.  My Cookie Pie UK is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. You have the right to refuse our request for personal information but must do so on the understanding that we may be unable to provide you with some of our services.  Your continued use of our website will be regarded by My Cookie Pie UK as acceptance of our practices around privacy and personal information.

What may we collect?

We may collect the following information:

  • Name.

  • Contact information including email address.

  • Demographic information such as postcode, preferences and interests.

  • Card details for payment are not stored on our web server. These are handled securely by our third party payment gateway.

What do we do with the information?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or post. We may use the information to customise the website according to your interests.

We will not share any personally identifying information publicly or with third parties, except when required to do so by law.

Cookies (not the ones we bake) we use on our website

Cookies are small files that are placed on your computer that either collect data or are used to improve your user experience when using our website. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The cookies that we use are in two groups; the first group are strictly necessary cookies that allow you to interact with our site; such as providing consent, creating accounts and placing orders. The second group are cookies that provide us with anonymous traffic data.

External sites

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.

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