Prices include next working day delivery through either DPD or Royal Mail 24 Tracked. Deliveries can be upgraded to Saturday delivery. Our working days are Monday to Friday (excluding Public Holidays). ASAP DELIVERIES: Please allow up to 2 working days for your order to be processed prior to dispatch. Estimated cut off, dispatch and delivery days below: CUT OFF DISPATCH DELIVERY 11am Monday Wednesday Thursday 11am Tuesday Thursday Friday 11am Wednesday Friday Monday 11am Thursday Monday Tuesday 11am Friday Tuesday Wednesday FUTURE DELIVERIES: Please see ASAP deliveries for minimum processing times and dispatch days. Future deliveries will automatically be dispatched on the nearest dispatch day prior to the delivery date requested. We are unable to accept responsibility for delays in transit and strongly recommend customers build in sufficient time for potential delays if the product is required for a specific event e.g. a birthday party. We do not dispatch or deliver on bank holidays. If a weekend delivery is requested but the appropriate delivery rate is not selected, then delivery will be made on the Friday or the Monday, dependent upon when the order was placed. Occasionally, DPD deliver Monday/Tuesday deliveries early. If this is the case, we recommend you place the unopened product in the fridge until you're ready to eat it. DELIVERY TO NORTHERN IRELAND, UK ISLANDS AND SCOTTISH HIGHLANDS: Unfortunately, we do not deliver to Northern Ireland. There are increased delivery rates to other UK Islands and the Scottish Highlands. Delivery for these locations will be arranged through Royal Mail 24 Tracked service.

Weekday delivery is included in the price for mainland England, Wales and Scotland (excluding Scottish Highlands). An upgrade is available for those that require a weekend delivery or delivery to the Scottish Highlands or UK Islands.

Yes, please let us know if you would like your order delivered on a specific date but please remember that we usually require at 2 days to prepare your order. Prices include next working day delivery through either DPD or Royal Mail 24 Tracked. Deliveries can be upgraded to Saturday delivery. Minimum cut off, dispatch and delivery days below: CUT OFF DISPATCH DELIVERY 11am Monday Wednesday Thursday 11am Tuesday Thursday Friday 11am Wednesday Friday Monday 11am Thursday Monday Tuesday 11am Friday Tuesday Wednesday Future deliveries will automatically be dispatched on the nearest dispatch day prior to the delivery date requested. We are unable to accept responsibility for delays in transit and strongly recommend customers build in sufficient time for potential delays if the product is required for a specific event e.g. a birthday party. We do not dispatch or deliver on bank holidays. If a weekend delivery is requested but the appropriate delivery rate is not selected, then delivery will be made on the Friday or the Monday, dependent upon when the order was placed. Occasionally, DPD deliver Monday deliveries early. If this is the case, we recommend you place the unopened product in the fridge until you're ready to eat it.

We deliver to Scotland but unfortunately we can't deliver to the Scottish Islands. Delivery will usually be through Royal Mail Tracked 24 for Scottish Highlands and the Highland delivery service will need to be selected at check out to cover the extra costs involved.

Unfortunately, we do not deliver to Northern Ireland.

It is the customer's responsibility to provide correct information to My Cookie Pie UK. Should a change be required, e.g. a change of address, it is important that we are informed at the earliest possible opportunity via email to enquiries@mycookiepieuk.com. We will do our best to accommodate any changes but cannot guarantee this will be possible, eg. if we are informed of a change of address after dispatch. My Cookie Pie UK cannot be held responsible for incorrect information on orders placed.

Orders that have already been baked or dispatched cannot be cancelled. Prior to dispatch, orders can be cancelled by emailing enquiries@mycookiepieuk.com.

Of course! Please get in touch by emailing enquiries@mycookiepieuk.com to discuss your needs.

All products are quality checked at the point of dispatch and are carefully packaged to prevent damage during transit. However, once your order leaves our care, we cannot accept responsibility for any damage caused through transit, delivery, weather or any other aspect outside of our reasonable control. As such, we cannot replace them.

The build your own products are expensive as they take more time to make due to the different fillings. They also require additional admin time as ingredients/allergen labels need to be created for your specific requests.

I'm afraid not. None of our products are suitable for people with SOYA, WHEAT, MILK and EGG allergies. Some fillings contain TREE NUTS, PEANUTS, SULPHITES, SESAME and BARLEY. Whilst every effort is made to avoid cross contamination of TREE NUTS, PEANUTS, SULPHITES, SESAME and BARLEY, cross contamination remains a risk due to the size of our workspace and the fact that products are made alongside one another. Please contact us, if you're at all concerned or require further clarification or Click here for full allergen and ingredient information.

Our products arrive wrapped in greaseproof paper. Once opened, they should be kept in an air tight container (they do not need to be kept in the fridge). Pies are best eaten within the first 5 days of arrival although they can last longer. Other products are generally best eaten within 3 days. All products can be frozen in cling film for up to 3 months.

Absolutely! Cookie pies and cookies are delicious when heated up as the heat releases even more sweetness and it softens the texture too. When warm, it's best served with a side of ice cream to balance the sweetness. To heat your cookie slice, pop it in the microwave for 30-40 seconds (timings will depend upon the power of your microwave). This will result in your cookie having a soft and gooey texture.

Shrinkage (which can cause cracking and sinking of the pie lid) can sometimes happen and is an absolutely normal part of the baking process and can't be avoided.